Stressful enough during Covid times but Rivera Travel certainly do not help. We have faith that this will continue if we have to make further changes if the COVID situation worsens again. Riviera Travel celebrates over 30 years of providing high quality escorted tours and river cruises plus offering unrivalled value for money. Excellent and helpful customer service. We have had no response. We have travelled a few times with Riviera and feel safe in their hands. The cost has gone up but that was to be expected as our original booking was made in 2019 and costs have risen, Rivera have been excellent with rescheduling our holiday during this pandemic, very co-operative in these difficult times good communication, We were able to reschedule our May 2021 Lake Garda Trip to May 2022 with no problem at all. We have postponed our Douro trip twice now with absolutely no problems. I would confirm we have always excellent on all the holidays we have had with them over the years.Regarding the transferring our bookings to a later you could not have been more helpful. We have travelled a few times with Riviera and feel safe in their hands. Travel Inn Riviera Beach is a good relaxing little hide a way I love it no complaints the room I stayed in was nice kind of like a suite The room was very clean and the decor was great it had a night light the made the room glow that went all the way around it the prices here are very reasonable- A R “Krakow 4 day break with Riviera travel. I'm posting a second review of Riviera Travel to take account of their response to my first review . Riviera Insurance Service Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 786116). Riviera Travel has a customer service that you can contact if any problem, question or complaint comes up. For example, where countries aren't accepting Brits, if you have a flight, ferry or train booked to that destination, there's a good chance it will be cancelled. They also gave me options for my holiday. Riviera have been very good and kept me informed throughout the pandemic with my booking. Riviera are also wonderful about changing bookings, etc - and bend over backwards to help! Riviera may be busy but… Read Full Review We have much appreciated Riviera’s flexibility with our holidays postponed from 2020. Buy your sandwiches and drinks on the plane - cheaper than the airport. I travelled with my blind friend. we have had many holidays with Riviera and have had excellent service from every member of staff here and abroad, we have been able to rearrange our last two holidays to a future date with no hesitation from Riviera.We can not recommend Riviera highly enough. The company was very good in offering refund or re-booking. We couldn't have asked for better service and just hope that we will eventually be able to take the holiday with Riviera, that we booked so long ago! We have now rearranged our Russia trip for the second year running. "We had an excellent time on our 6-Day All-Inclusive vacation promotion. I would say to anyone considering this type of holiday, try and find an alternative to the one being offered. 12. We did have to pay the difference in the next years price extra, but it was next to nothing. It is inaccurate in that the Sheraton was reopened on 16th August but we not informed of this until we received a letter dated 4th September, some 3 weeks after the Sheraton was reopened. Fill out a complaint form avalilable on the Internet at. Have … The cost has gone up but that was to be expected as our original booking was made in 2019 and costs have risen, Rivera have been excellent with rescheduling our holiday during this pandemic, very co-operative in these difficult times good communication, We were able to reschedule our May 2021 Lake Garda Trip to May 2022 with no problem at all. Riviera Travel. Riviera have kept us informed through-out the pandemic about what is happening to our booking, giving us choices about whether to cancel or transfer. If you remain dissatisfied you must write to us within 28 days of your return to the UK with booking reference and full details of your complaint. Their tour leaders are amazing and take such good care of their travellers. Many thanks. Riviera River Cruises Updates Policies Amid Coronavirus Concern by Jessica Montevago / March 09, 2020 New deposit and cancellation policies are effective immediately. Krakow 4 day break with Riviera travel. Reply from Riviera Travel. The Riviera Travel Reservations Team are here to help. Brian promptly wrote to Riviera requesting a full refund but received no reply (Riviera says it never received the letter). ( Breakfast in the morning, in all hotels was fine). We were assured that this hotel would not be used again after the end of the season. We have now rolled it over to 2022. Cruise Europe’s most beautiful waterways aboard the finest ships, featuring superb dining on board and spacious suites and cabins – many with a French balcony for unrivalled views. We have postponed our Douro trip twice now with absolutely no problems. Having been on 5 different holidays over the last 20 years, we have experienced excellent service in all areas.Covid-19 ruined our plans both last year and this, however Riviera could not have been more helpful and obliging. Cookies on Companies House services. Again, nobody has got back to us. I was expecting some issues when I rang but the agent was very pleasant and there was no hassle whatsoever rearranging. I have travelled with Riviera before, but after this, will think long and hard before I do so again. The hotel on Lake Como was excellent as were the trips. Good to see they also go back on their promises. The company was very good in offering refund or re-booking. the only reason I did not give 5 stars was the fact I had to pay an extra amount for 2022 prices.I appreciate prices have been increased but I booked my holiday before the pandemic was in the news, so I feel I should not have to incur 2022 prices as this was a 2020 holiday, it was a celebratory birthday holiday for me or should have been if I could have travelled. We have faith that this will continue if we have to make further changes if the COVID situation worsens again. Include your name, address, telephone numbers and the best time to reach you. we have had many holidays with Riviera and have had excellent service from every member of staff here and abroad, we have been able to rearrange our last two holidays to a future date with no hesitation from Riviera.We can not recommend Riviera highly enough. If you remain dissatisfied you must write to us within 28 days of your return to the UK with booking reference and full details of your complaint. You can reach us on 01283 888 952 from 9am - 7pm Monday to Friday and 10am - 4pm Saturday and Sunday. The process was painless. Hoping to go next year, booking all completed. Thank-you. We will hopefully get away in 2022 now. Choose from 19 fascinating river cruises that take you to the iconic highlights as … Obviously with the problems that have occurred it was cancelled. Always so helpful with any enquires Ed or changes. Staff were friendly and efficient which is what we've come to expect from Riviera. We couldn't have asked for better service and just hope that we will eventually be able to take the holiday with Riviera, that we booked so long ago! Always so helpful with any enquires Ed or changes. Having been on 5 different holidays over the last 20 years, we have experienced excellent service in all areas.Covid-19 ruined our plans both last year and this, however Riviera could not have been more helpful and obliging. If you wish to modify or cancel, it is necessary to contact a travel consultant as soon as possible, having your coupon with reservation advisors at hand at websales@rivieratt.com or by phone at (322) 308 0120, from Mexico, and (888) 257 6046 from USA/CA from Monday to Sundays from 8:00 am to 8:00 pm. We rolled this holiday over from 2020 to 2021 at no extra cost. We did have to pay the difference in the next years price extra, but it was next to nothing. Riviera are also wonderful about changing bookings, etc - and bend over backwards to help! My request was handled helpfully and efficiently. Reply. Private customers and micro-enterprises may pursue complaints with the FOS if we cannot resolve them. We have been on several escorted tours with Riviera and have loved every single one of them. Services of Riviera Travel. The guide was a constant supply … Many thanks. This response is inaccurate and fails to address the points raised in my review. Staff were friendly and efficient which is what we've come to expect from Riviera. We have had excellent holidays with Riviera Travel in the past and they have been very helpful in these difficult times. These booking conditions set out the terms of your contract with Riviera Tours Limited trading as Riviera Travel (Riviera). We will definitely travel with Riviera again. Due to Covid we have had to change the date of our holiday three times now. ” Written on: 29/07/2009. They also gave me options for my holiday. Our breakfasts were excellent at the hotel, very satisfying - we were very impressed with the food quality & quantity. We have only used one vacation and the staff of Ultimate Riviera Travel were nice and very pleasant to work with, very friendly and respectful. All rights reserved. Riviera advised that we should have been given a booklet and a map – we were given nothing. We will hopefully get away in 2022 now. Riviera Insurance Service Limited is registered in England 09827823.We are covered by the Financial Ombudsman Service (FOS). Complaints and problems Happy in every sense or your money back. Look forward to another great trip when restrictions are hopefully lifted next year . We use some essential cookies to make our services work. Their knowledge of the area they are visiting with travellers is just amazing, and just brings the whole trip alive! We were initially booked for a river cruise at the end of April 2020 and it was rescheduled to May 2021 without any problems, so when it needed to be rescheduled again, we had no hesitation in pushing it back again for another year to April 2022.Emily at Riviera Travel dealt with us on both occasions and was extremely helpful, courteous and professional. Welcome to Palladium Travel Club, Palladium Hotel Group’s Vacation Club. Complaints, Compliments and Tips for Riviera Travel. Please read them carefully as you will be bound by them. Easy to use the online services. We have re-booked and fingers crossed, but they have kept us updated of any changes and they are very easy to get hold of if we need to speak to them.Hopefully our holiday will take place as we are really looking forward to it. Riviera have been very good and kept me informed throughout the pandemic with my booking. All complaints and any problems must be made at the time in resort and confirmed in writing. Interestingly, following our complaint made twice in writing, once by email (in resort) was finally answered, in part, and although a refund of the tickets was promised, this has never been forthcoming. I have just returned from a Riviera Travel tour of Bruges. We went to Lille where we transfered to a coach. Easy to use the online services. You can book a holiday via their website. We have been really impressed with the way Riviera Travel have kept us updated with our holiday which we had booked for 2020. All complaints and any problems must be reported whilst on holiday at the time you become aware of them and confirmed in writing. The only reason I have only given four stars, is because, as stated by other travellers, the food in the hotels, especially the hotel Degli Aranci, was below standard. The guided tours and talks seemed often to be a little exhaustive, and would be better if shorter and more succinct and to the point, leaving more time for personal exploration. Complaints and problems. You can reach them via telephone, but also send them an email or chat with them via an online chat option. We have much appreciated Riviera’s flexibility with our holidays postponed from 2020. Booking changed for second time because of COVID 19. Excellent and helpful customer service. Always helpful ans implement our wishes quickly and efficiently. Ripoff Report on: VIDANTA PRIVATE RESERVE TRAVEL COLLECTION - Vidanta private reserve travel collection scammed lied robbed riviera maya We rolled this holiday over from 2020 to 2021 at no extra cost. Look forward to another great trip when restrictions are hopefully lifted next year . The hotels were all very clean and functionable. The tour leader was well organised and efficient, and had a friendly personality. Makes unsolicited phone call, using an automated dialer from a contracted company, to cell phones to sell vacation travel packages Does not check the Federal Do Not Call List first. Well done. Booking changed for second time because of COVID 19. We have re-booked and fingers crossed, but they have kept us updated of any changes and they are very easy to get hold of if we need to speak to them.Hopefully our holiday will take place as we are really looking forward to it. The flight from Leeds Bradford with Jet 2 was on time and no problems. Riviera, including administrative staff were very helpful and our tour manager was well experienced and could not have been better. References to “you” and “your” and “passenger(s)” means all persons named on the booking (Booking Party) (including those added at a later date) “We”, “us”, “our” means Riviera. Yesterday we submitted an official complaint by email. Riviera already had this situation covered and carried out the new booking arrangements that I requested seamlessly. This could have caused problems for the company but everything ran smoothly. Coronavirus has resulted in millions of cancelled holidays – and airlines and travel firms are still cancelling many overseas trips. Further to Riviera Travel reply. Hoping to go next year, booking all completed. © 2021 Trustpilot A/S. We have now rearranged our Russia trip for the second year running. User Complaints for (855) ... Caller name: Ultimate Riviera Travel. Riviera have kept us informed through-out the pandemic about what is happening to our booking, giving us choices about whether to cancel or transfer. Complaints and problems Happy in every sense or your money back To qualify you must raise your concerns with the Riviera Travel tour manager or cruise director and state your intention to … Thank-you. Well done. I was expecting some issues when I rang but the agent was very pleasant and there was no hassle whatsoever rearranging. Legal member Brian was one of the thousands of would-be holidaymakers whose plans were interrupted by COVID-19 – his £4,355 Riviera river cruise was cancelled on 15 April due to the pandemic. We have now rolled it over to 2022. Their knowledge of the area they are visiting with travellers is just amazing, and just brings the whole trip alive! We have been on several escorted tours with Riviera and have loved every single one of them. We have had excellent holidays with Riviera Travel in the past and they have been very helpful in these difficult times. Due to Covid we have had to change the date of our holiday three times now. We were initially booked for a river cruise at the end of April 2020 and it was rescheduled to May 2021 without any problems, so when it needed to be rescheduled again, we had no hesitation in pushing it back again for another year to April 2022.Emily at Riviera Travel dealt with us on both occasions and was extremely helpful, courteous and professional. It was 4 days travelling by euros tar on which we were met by our tour guide who happened to be going across at the same time. The process was painless. Enclose a letter describing the problem and stating the purpose of your claim. Riviera Travel's river cruise holidays. Their tour leaders are amazing and take such good care of their travellers. Very good itinerary. Riviera Travel | 1,758 followers on LinkedIn. We have been really impressed with the way Riviera Travel have kept us updated with our holiday which we had booked for 2020. the only reason I did not give 5 stars was the fact I had to pay an extra amount for 2022 prices.I appreciate prices have been increased but I booked my holiday before the pandemic was in the news, so I feel I should not have to incur 2022 prices as this was a 2020 holiday, it was a celebratory birthday holiday for me or should have been if I could have travelled. Always helpful ans implement our wishes quickly and efficiently. Caller type: Telemarketer. Unfortunately I had to cancel my original booking and transfer to a later date. RIVIERA TOURS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. Between 16th March and today (Friday 27th March) we have contacted Riviera 5 times by email and phone requesting a refund. Also include the name and address of the company, or any … My request was handled helpfully and efficiently. Reply. © 2021 Trustpilot, Inc. All rights reserved. Riviera travel were so impressive in… Riviera travel were so impressive in booking my original holiday plans and offered very highly rated services. From the time our group was founded, in 2009, our goal has always been to reward and nurture the loyalty of our most faithful clients, who, year after year, choose us as the tourist destination where to enjoy their vacation and continue sharing the best times with us. Obviously with the problems that have occurred it was cancelled. I would confirm we have always excellent on all the holidays we have had with them over the years.Regarding the transferring our bookings to a later you could not have been more helpful. Riviera Travel have waited to seemingly the last possible moment before cancelling cruises to date but reading some of the reviews they are very slow in making any refunds, much preferring to push the transfer option. I asked Riviera travel if we could move… I asked Riviera travel if we could move our holiday from July 2020 until July2021 and it was done immediately with no extra cost and all the new paperwork came through right away, if only it was as easy with other travel companies. You can check for available options by selecting the location that you want to go to, the holiday type that suits you best and the dates or arrival and departure. 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